wildernessadventures.ca

a Division of 547296 Ontario Limited

24 Beaumonde Hts., Dr., Toronto, Ontario, M9V 1V8

Tel: 416-746-7427 Toll Free:1-866-383-9453

 

BOOKING & CANCELLATION for Ontario Trips with Non Canadian Credit Card

Trip full payment will be applied at the posted US funds rate on the main web page for that trip at the time of booking.

Alternatively you can pay the fees in Canadian funds with a 3.5% fee.

30+ days prior to departure, full refund of trip and fees paid less a 15% admin fee.

29 – 0 days prior to departure there is no refund, including optional round trip transportation fees. However we may at our discretion, allow you to carry the balance payment forward for 1 year as a credit towards any of our scheduled trips provided that sufficient prior notice has been given and we are able to replace your booking with another participant.

Full refunds for trip fees already paid will be issued in US funds for the full amount already received as payment for trip fees for any cancellation initiated by us. We do not under any circumstances assume any other cost or liability incurred by the participant as a result of a trip cancellation. If you are flying to the departure point we very strongly recommend that you purchase trip cancellation insurance.

BOOKING & CANCELLATION for Ontario Trips with Canadian Credit Card

A deposit of 30% of the trip fee is required to hold your reservation. The balance of the trip fee is due 30 days prior to the trip departure after which time, there is no refund of the deposit paid. Refunds for balance payments already received will be made up to 30 days prior to the start of your trip.

30+ days prior to departure, 50% of deposit retained, full refund of balance payment if already received by our office.

29 – 0 days prior to departure there is no refund, including optional round trip transportation fees. However we may at our discretion, allow you to carry the balance payment forward for 1 year as a credit towards any of our scheduled trips provided that sufficient prior notice has been given and we are able to replace your booking with another participant.

 Please Note: That outstanding balances are due 30 days from trip departure or the due date indicated on your invoice. If we have not received the outstanding balance payment by the specified due date we will assume that you wish us to charge the balance to your credit card plus a 3.5% Credit Card processing fee at that time.

Full refunds for trip fees already paid will be issued in Canadian funds for the full amount already received as payment for trip fees for any cancellation initiated by us. We do not under any circumstances assume any other cost or liability incurred by the participant as a result of a trip cancellation. If you are flying to the departure point we very strongly recommend that you purchase trip cancellation insurance.

BOOKING & CANCELLATION For British Columbia, Yukon, N.W.T., Alaska and Belize Trips

 Canadian Credit Cards: A deposit of 30% of the trip fee is required to hold your reservation. The balance of the trip fee is due 60 days prior to the trip departure after which time, there is no refund of the deposit paid. Refunds for balance payments already received will be made up to 60 days prior to the start of your trip.

60+ days prior to departure, 50% of deposit retained, full refund of balance payment if already received by our office.

59 – 0 days prior to departure no refund, however we may at our discretion, allow you to carry the balance payment forward for 1 year as a credit towards any of our scheduled trips provided that sufficient prior notice has been given and we are able to replace your booking with another participant.

 Please Note: That outstanding balances are due 30 days from trip departure or the due date indicated on your invoice. If we have not received the outstanding balance payment by the above due date we will assume that you wish us to charge the balance to your credit card plus a 3.5% Credit Card processing fee at that time.

Full refunds for trip fees already paid will be issued in Canadian funds for the full amount already received as payment for trip fees for any cancellation initiated by us. We do not under any circumstances assume any other cost or liability incurred by the participant as a result of a trip cancellation. If you are flying to the departure point we very strongly recommend that you purchase trip cancellation insurance.

Non-Canadian Credit Cards For Trips Out Side Of Ontario: Trip payment will be applied in US funds at the time of booking.

60+ days prior to departure, full refund of trip fees paid less a 15% admin fee.

59 – 0 days prior to departure no refund, however we may at our discretion, allow you to carry the balance payment forward for 1 year as a credit towards any of our scheduled trips provided that sufficient prior notice has been given and we are able to replace your booking with another participant.

Full refunds for trip fees already paid will be issued in US funds for the full amount already received as payment for trip fees for any cancellation initiated by us. We do not under any circumstances assume any other cost or liability incurred by the participant as a result of a trip cancellation. If you are flying to the departure point we very strongly recommend that you purchase trip cancellation insurance.

CANCELLATIONS for Other Reasons:

In the very unlikely event Wilderness Adventures.CA may need to cancel a trip due to insufficient guests or circumstances beyond our control, you will receive a full refund for the trip fee paid for that trip.

GIFT CERTIFICATES

Gift Certificates are non refundable once purchased and must be used in the time period specified on the specified on the certificate. If they are carried onto a later season than the season purchased then the purchase amount paid will be applied to the later trip date and any increases in trip fees for the new season will be applicable.

Dates for use are subject to availability. Please contact us as soon as possible to select a date for your adventure trip to avoid disappointment.

The Gift Certificate is completely transferable to other parties and its purchase value may be applied to any trip we carry throughout the year.

WAIVERS / MEDICAL / FOOD FORMS

It is essential that all Waivers / Medical / Food forms and balance payment be in our office in a timely manner after the booking has been made and well before the trip or course date in order that our staff can properly prepare for the trip or course and ensure that we are not taking anyone into an environment that may be hazardous to their health or well being. Failure to do so will result in complete cancellation of the booking without refund.

NON COMPLIANCE WITH BOOKING PROCEDURES

If we do not receive full payment outstanding by the time specified in your Booking Confirmation email and or the due date specified on your invoice / payment receipt we will charge the balance to your credit card plus the 3.5% Credit Card processing fee. Furthermore if we have not received your waiver / medical / food forms by the time specified in your Booking Confirmation email we reserve the right to cancel your booking completely without refund.

LIABILITY

Due to the inherent risks involved in wilderness travel all participants are required to sign a standard liability release.

TRAVEL INSURANCE

As we must strictly enforce our cancellation policy, we very strongly recommend that you purchase travel insurance and medical coverage/insurance for the length of your stay in Canada. Links to travel and medical insurance companies are included on our “Visitors to Canada” page or simply contact your credit card company for coverage.

TRAVEL DOCUMENTS

Due to the increased security at the Canadian and US borders we strongly suggest that all visitors to Canada have a valid passport.

You will need a valid passport to enter Canada and an Electronic Travel Authorization.

You need to apply online for an Electronic Travel Authorization (eTA). You can apply with a valid passport, a credit or a debit card, and an email address.

Please go to: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html?_ga=2.261971341.1836628636.1528551889-1540824483.1528205062

Entry to another Country maybe refused even if the required information and documents are complete.

NSF CHEQUES

In the event of an NSF payment or any cheque being returned as a non-payment the balance outstanding will immediately be charged to the credit card you supplied for your deposit payment plus a $50.00 CAD processing charge and the credit card processing fee of 3.5% on the amount outstanding. Your booking will be canceled without refund of deposit paid. if payment can not be secured immediately

YOUR RESPONSIBILITIES WITH EQUIPMENT AND GEAR

Participants are responsible for the proper care and handling of equipment and gear that they are supplied with for use on the trip. Any misuse, damage or loss of this equipment will result in charges for repair or complete replacement and procurement cost of the item(s) at the discretion of Wilderness Adventures.CA, their partners, agents or suppliers.

Please note: We reserve the right to alter itineraries for circumstances beyond our control or to cancel any trip for any reason. Where it is necessary to cancel a trip we will provide as much prior notice as possible. If there is insufficient registration we will endeavor to offer you an alternate trip with similar dates and demands. Full refunds for trip fees already paid will be issued for any cancellation initiated by us. We do not under any circumstances assume any other cost or liability incurred by the participant as a result of a trip cancellation. If you are flying to the departure point we very strongly recommend that you purchase trip cancellation insurance.

Please Note: We reserve the right to refuse bookings or to cancel bookings to anyone who we feel will be a detriment to the safety or general enjoyment of our clients, staff or guides on any wilderness trip. Any participant that has been determined to be unfit or unsafe to continue the wilderness trip by our guides or staff may, at our discretion be removed from the trip without refund. Any costs incurred in carrying out this removal will be charged to the participant.

PRIVACY POLICY

Your privacy is of great concern to us. Therefore any information we collect from you in any way will be kept strictly confidential by Wilderness Adventures.CA and its employees. Your address, telephone numbers or email address will not be sold, rented or leased to anyone.

We will use this information only to contact you during bookings of trips and to keep you notified about new trip schedules becoming available. This only happens a few times a season. You will not be contacted for any other reason.